• Samsung may permanently disable Galaxy Note 7 phones in US

    Samsung may permanently disable Galaxy Note 7 phones in US

    Samsung appears to be planning to permanently disable Galaxy Note 7 units in the US with an update that would prevent the recalled phone from charging.

    According to an image obtained by The Verge, an alert went out to at least one Note 7 owner on US Cellular today stating that, “As of December 15th, Samsung will modify the software to prevent the Galaxy Note 7 from charging. The phone will no longer work.”

    Samsung declined to comment, and US Cellular did […]

  • Samsung moves past Note7 crisis, but its SDI battery affiliate struggles

    Samsung moves past Note7 crisis, but its SDI battery affiliate struggles

    In the shadows of Samsung Electronics’ Note7 smartphone crisis, affiliate Samsung SDI is quietly reassuring anxious clients including Apple Inc that its batteries are safe.

    But potential new customers may prove harder to convince as Samsung’s biggest in-house parts supplier grapples with the reputational fallout from the Note7 debacle.

    Created as a joint venture with Japan’s NEC to make vacuum tubes in 1970, Samsung SDI’s TV and smartphone screens and batteries were key to Samsung Electronics’ rapid growth.

    But it now faces a […]

  • Samsung defends Galaxy S7 after customer claims device caught fire in hand like Note 7

    Samsung defends Galaxy S7 after customer claims device caught fire in hand like Note 7

    Samsung is defending its Galaxy S7 line of products, a couple of months after pulling its Note 7 smartphone as multiple customers said their batteries had exploded.

    The South Korean manufacturer said in a statement Friday it stood behind the ‘quality and safety’ of the Galaxy S7 family – setting it apart from the ill-fated Galaxy Note 7.

    Samsung’s statement came days after a man in Winnipeg, Canada, claimed his Galaxy S7 had exploded in his hands, causing second and third-degree burns.

    Similar […]

  • FG Issues Samsung A 7-Day Ultimatum On Galaxy Note 7

    FG Issues Samsung A 7-Day Ultimatum On Galaxy Note 7

    The Federal Government has issued a seven-day ultimatum to Samsung Electronics West Africa Limited over the explosion of dozens of Samsung Galaxy Note 7 while charging.

    The ultimatum issued by the Consumer Protection Council (CPC) demands that Samsung provides information on the full status of its compliance with the global directive of Samsung on the recall of the Samsung Galaxy Note 7.

    The Council in the letter demanded Samsung Electronics West Africa Limited to furnish it with the measures the company may […]

  • Samsung struggles with critical Note 7 recall

    Samsung struggles with critical Note 7 recall

    Samsung said Wednesday it was doing its best to push through a challenging recall of its Galaxy Note 7 smartphones, as it offered a software fix to jolt users into returning defective devices.

    The success of the recall is seen as crucial to Samsung retaining brand trust and loyalty and preventing customers defecting to arch-rival Apple’s new iPhone 7 or cheaper Chinese-made models.

    The South Korean electronics giant moved quickly earlier this month to suspend sales of its latest large-screen smartphone and […]

  • Samsung urges customers to halt use of Galaxy Note 7

    Samsung urges customers to halt use of Galaxy Note 7

    Samsung Electronics has renewed calls to consumers to stop using its Galaxy Note 7 smartphones immediately and exchange them as soon as possible, as more reports of phones catching fire emerged even after the company’s global recall.

    The fresh call from the South Korean company, the world’s largest smartphone maker, came on Saturday after US authorities urged consumers to switch the Note 7 off and not to use or charge it during a flight.

    Several airlines around the world asked travelers not […]

  • Emirates bans Samsung Galaxy Note 7 on its planes

    Emirates bans Samsung Galaxy Note 7 on its planes

    Civil aviation authorities in the Emirates have banned the use of Samsung’s Galaxy Note 7 on all its national carriers because of the risk of batteries exploding in the “phablet” smartphone.

    “The General Civil Aviation Authority has banned operating, charging and carrying in bags the Samsung Note 7 on board national carriers’ flights,” it said in a statement carried by the official WAM news agency on Saturday.

    Samsung last week suspended sales of its latest flagship smartphone and announced a recall of […]

  • Air passengers warned not to use Samsung Galaxy Note 7

    Air passengers warned not to use Samsung Galaxy Note 7

    Airline passengers should not turn on or charge their Samsung Galaxy Note 7 smartphones during flights or stow them in checked baggage, US aviation officials have said.

    The warning comes a week after Samsung suspended Note 7 sales, following reports that a battery problem led to some devices catching fire during charging.

    The US Federal Aviation Administration said in a statement that it “strongly advises” passengers to follow its guidance “in light of recent incidents and concerns raised by Samsung about its […]